You can return any applicable item to us within 7 days of receiving your order (just make sure your items are in the original condition and label/tags still attached). Please repack your items in the original packaging and ensure it is secured.


  1. Please fill up this form to return your items (QuickReturn).
  2. Repack and attached the original air waybill to the returned parcel. If the original air waybill has been damaged, you may reprint a new one.
  3. Drop off the returned parcel at the selected Pgeon Points.
  4. You will be receiving an SMS notification upon parcel arrival.
  5. We will check the parcel/item condition if it is eligible for a refund.
  6. We will send a refund in the form of store credit. The amount returned is the value for the cost of the goods (minus any discount, points or coupons) and less a 10% re-stocking fee.


You may email us at help@shambijoux.com for further information and we will assist you with the return process.


Unfortunately, shipping costs are borne by the customer and we are not liable until the item reaches us.