Delivery & Shipping Fees

When will my order ship?
Packing and preparation will take about 1 to 3 working days*. This does not include weekends or holidays (Selangor). We’ll send out your tracking number...
Sun, 17 Oct, 2021 at 10:28 AM
Where is my tracking number?
If you haven’t yet received a tracking number (via email and/or SMS), that means we’re working on processing your order. We’ll send out your tracking nu...
Sun, 17 Oct, 2021 at 10:29 AM
What happen if I couldn't or didn't collect my order during delivery and the parcel is returned to you?
Kindly ensure that the address given is valid and that there will be someone to receive the parcel up at the time of delivery. In case of a returned ite...
Sun, 17 Oct, 2021 at 10:31 AM
What if I need to change my shipping address?
You will need to contact us as soon as possible so that we won’t process your order. We are only able to change your delivery address if the status is Proce...
Sun, 17 Oct, 2021 at 10:32 AM
Can I combine shipping with my previous order?
We are only able to combine your order if the status is Processing. Please place a new order and choose Shipping Option: Combine Order. Please include y...
Sun, 17 Oct, 2021 at 10:33 AM
Can I change my shipping method to delivery by post? I inadvertently choose Self-Pickup.
You will need to contact us and provide us with your order number. We will issue an invoice to you. The postage fee is based on the total weight of your pac...
Sun, 17 Oct, 2021 at 10:35 AM
I opt for Self-Pickup, so what's next?
We will be in touch by email and/or WhatsApp as soon as your order is ready to be collected from your nominated pickup location. Please note for self-co...
Sun, 17 Oct, 2021 at 10:38 AM
What if I don't collect my order?
If you don’t collect your order before the final date for collection, we’ll refund the order total (minus 10% re-stocking fee) in form of store credit and w...
Sun, 17 Oct, 2021 at 10:39 AM
What is your shipping rates?
Our rates are based on weight and we ship via multiple couriers.  Get a quick shipping quote by adding some items to your shopping cart and clicking the “U...
Sun, 17 Oct, 2021 at 10:49 AM