Our customers experience this issue for a variety of reasons. Common issues for our customers are:

  • Verify your name, billing address, and billing zip code match those on file with your credit card provider.
  • Please contact your credit card issuing bank to check whether the card can be used for online purchases.
  • Your card does not support 3D-secure (3DS) feature. Please contact your credit card issuing bank to enroll for 3DS.
  • Credit cards are charged in MYR Malaysian Ringgit. To pay with a different currency, please use PayPal.
  • Credit cards are charged at the time of checkout. If funds are not available at that time, your credit card may not be authorized and your order may be canceled.

If you continue to receive an error message, please contact us by email or chat for help.